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Self-Serve Support

Our blog and online documentation have articles, tutorials, and attribute-specific demos… basically everything you need for making JavaScript charts and graphs. There are also some frequently asked questions that may help you along your way to become a ZingChart expert.

Getting Started

Simple tutorials to walk you through your first charts. Learn how to include a ZingChart object in a page, ways to incorporate your data, and using core chart features.

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Features

ZingChart offers a wide array of chart types and features to enhance your charts and visualizations. Get an overview of the features, capabilities, and benefits of ZingChart.

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Full Documentation

The keys to our feature-rich library. The docs are organized by chart types, tutorials, features and reference. Get your JSON syntax, API details, and demos here.

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Full Service

All ZingChart users are encouraged to submit quesions, feedback, and bugs. Prioritization of any fixes will always go to users with paid licenses (hint hint). There are a few ways to contact us:

  • Standard Support Form
  • In-Graph Error Reporting

You may also submit a bug or feature request using this form.

* Fields are required.

Please fill out the fields (all) and submit

You can contact us by phone at: (858) 490-5281

Our hours of availability are: Monday - Friday
8:00 AM - 5:00 PM PDT (GMT -8:00)

In Graph Error Reporting

The easiest way to submit a bug report is to utilize the feature built-in to ZingChart itself. On any active chart, right-click to bring up a context menu and select Submit Bug.

A dialog box will allow you to submit a description of your bug, the current config used to construct your graph, and your contact information (if you desire to follow up).

We will also collect your ZingChart build number and basic configuration information, which is helpful for debugging. By default, we will capture the image of the graph for which you are currently submitting. If for some reason you do not want to disclose this information you may deselect these choices. Be aware, that bug rectification will be severely hampered if you do not submit a full request. After hitting the submit button, the data will be collected and sent to the ZingChart support team for evaluation. Make sure you provide your email address if you would like us to contact you about resolving an issue or for support!


Frequently Asked Questions


Q: How do I set up ZingChart?

A: Getting started with ZingChart is easy. Simply include a link to the ZingChart library in an HTML document, create a div to display the chart, and a script to initialize it, and you're good to go. Check out our Getting Started tutorial for more info on initial preparations.

To use ZingChart locally, set up a local web server (We recommend MAMP for Mac and XAMPP for Windows) and change the server document root to the location where your ZingChart library is saved. You should then be able to include the library within HTML pages that you build on your computer.

Q: Can I try ZingChart before downloading?

A: Yes. Our interactive ZingChart builder provides you with an intuitive GUI so that you can create and manipulate charts without having to install anything.

Q: What options do I have for feeding chart data?

A: You can link your chart up to various supported CSV file formats, use ZingChart WebSockets, or PHP files. Check out our documentation and the article about data.

Q: How do I make nice looking charts?

A: We have written several articles in our documentation about styling options, and we also have an active Pinterest Board for examples and inspiration.

Q: Which files do I need to use for my online chart?

A: This depends on which type of charting you are doing (HTML or Flash) and which type of chart you are making (line, pie, etc.). At ZingChart, we use a modular approach to developing our software so you do not need to use the entire library if you are only doing specific types of charting. You can create a custom build that includes only the modules you need by using our Build Generator.

Q: I've downloaded the trial and set up my local environment. What's the easiest way to start making a simple chart?

A: On our documentation site, our tutorials lead you through the creation of your first chart from start to finish. We tried to follow the logical steps one would take when building a chart, from adding data to styling the chart.

Q: How do I make my chart interactive?

A: We offer a multitude of ways to add interactivity to a ZingChart. In the API Methods and API Events sections of the documentation, you will find the complete list along with specific descriptions and demos. To get started, read this tutorial.

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