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ZingChart Support

Our docs, blog, and online documentation may answer most of your questions about making JavaScript charts and graphs.

All ZingChart users are encouraged to submit feedback and bugs to us. Prioritization of any fixes always will go to users with paid licenses (hint hint). There are a few ways to contact us:

In Graph Error Reporting

The easiest way to submit a bug report is to utilize the feature built-in to ZingChart itself. On any active chart right-click to bring up a context menu and select Submit a bug.

ZingChart Context Menu

A dialog to populate will allow you to submit a description of your bug, the current config used to construct your graph and contact information if you desire follow-up.

ZingChart Report Error

We will also collect your Flash version, ZingChart build number, and basic configuration information. By default we will capture the image of the graph you are currently submitting a bug for. If for some reason you do not want to disclose this information you may deselect these choices. Be aware, that bug retification will be severly hampered if you do not submit a full request.

After hitting the submit button the data will be collected and sent to the ZingChart support team for evaluation.

Standard Support Form

You may also submit a bug or feature request using this form.

Request Title:
Description:
JSON Configuration:
Screen Shot:
(Optionally attach a screen shot showing your bug in action)
Full Name:
Email:

Contact Information

You can avoid the structured request forms and drop us a line if you like at support@zingchart.com or even a 140char burst to @Zingchart on Twitter. You can also contact us by phone at 858-490-5281. We're normally available between 8:00AM and 5:00PM PDT (GMT -8:00), Monday through Friday.